Terms Terms and conditions of sale.

Who they apply to

These terms apply to all services provided by Léna Maruitte Photographie: sessions (maternity, baby, family, couple, portrait), events (bachelorette party, christening, birthday…), weddings, and films made with Thomas. The contract signed for your service supplements them; if there is any difference, the contract prevails.

Prices

Prices are those shown on the site on the day you book, in euros. VAT not applicable, article 293 B of the French General Tax Code.

Each package states the number of edited photos delivered. Extra photos: €15 each, €65 for 5, €120 for 10, €220 for 20.

Travel fees. They apply beyond a 1.5-hour drive from Marseille; accommodation is then required and included in these fees. Fees may also be added when the travel between the day's different locations is significant. Either way, they're shown on your quote, before anything is signed.

Book

Your date is held once the contract is signed and the deposit is paid. The deposit is 30% for all services. For a wedding, the balance is due no later than the wedding day; for a session, on the day of the session.

For weddings, you can pay in installments up until the wedding, at no extra cost: just let me know beforehand.

The right of withdrawal

If you book remotely (online, by email), you have 14 days after signing to change your mind, without giving a reason, by writing to me at contact@lenamaruitte-photographie.com. If you ask me to carry out the service before those 14 days are up, you waive this right for the part already completed.

The session

The length shown is an estimate: I don't sell a session by the minute, and I don't charge for extra time on sessions.

For maternity, couple and portrait sessions, I can lend you an outfit if you’d like (depending on available sizes). It’s free and never required.

Outdoors, if the weather doesn't allow for beautiful photos, we reschedule the session together, at no cost.

The wedding

The coverage time matches your package. An extra hour on the big day: €150. The timeline is prepared together in your Wedding Notebook.

The couple session included in the Le Souvenir, Évidence and Signature packages is non-refundable: if it can't take place, it's replaced by video calls to prepare the wedding.

When I’m with you for more than 6 hours, please plan a meal for me (and for Thomas if you chose the film), ideally served at the same time as your guests: that’s also what keeps me from missing a speech.

Before the wedding, you send me your timeline, the list of group photos you'd like and a point person to gather everyone. Some venues or officiants have rules (no flash, off-limits areas): I respect them, and they cannot give rise to a refund.

The film is a short, artistic edit, not a full minute-by-minute recording. You can request up to 5 small, reasonable adjustments.

If you need to cancel or reschedule

Rescheduling may be accepted as an exception, depending on my availability, with written agreement. Otherwise, the request is treated as a cancellation.

A cancellation must be made in writing. For a wedding, the amount owed depends on the date I receive your message:

• more than 6 months before the wedding: the 30% deposit is kept, nothing else is owed;
• between 6 and 3 months before: 50% of the total price;
• 3 months before or less: 100% of the total price.

Amounts already paid are always deducted, never added.

For a session : if the weather is bad or someone is ill, we simply reschedule together. If the session is permanently canceled after two reschedulings, the deposit is kept. If you are more than 30 minutes late, the session may be canceled or rescheduled; if nobody shows up, the full price of the session is due.

If I’m the one who can’t make it (illness, accident), I'll let you know as soon as possible and can suggest a trusted photographer of the same caliber, with your agreement. Otherwise, I'll refund what you paid for anything that wasn't delivered. If only Thomas can't make it, the photography goes ahead and the price of the film is refunded or deducted.

These rules apply subject to force majeure and your statutory rights.

Photo delivery

Your photos are delivered in a private online gallery, in high resolution. Every image is selected and edited one by one, and that takes time. Turnaround times are approximate:

• Session : about 2 weeks to receive the gallery where you choose your photos, then about 3 weeks for your edited photos after your selection.
• Wedding : usually 8 to 15 weeks. It can sometimes take a little longer, especially in high season.
• Film : same timelines as the wedding photos.

In any case, delivery takes place no later than 6 months after the service. A delay within this limit does not entitle you to any refund or compensation.

If I don’t hear back from you after the session (for choosing your photos or for payment), I’ll follow up. If there’s still no reply two months after my reminder, the full amount remains due, and your photos will be sent to you as soon as possible, with no guaranteed timeframe.

Photos not selected and raw files are not delivered. Remember to download and back up your photos: for a wedding, the gallery stays online for 6 months.

The album

The album is made by Dreambook from the selection we approve together. Once the layout is approved, it can no longer be changed. I send you a preview of the layout: without a reply from you within 10 days, it's considered approved. Slight differences in rendering may exist between the screen and the print; in case of a manufacturing defect, Dreambook's customer service takes over.

Your photos and copyright

You're free to use your photos for personal purposes: print them, frame them, share them with your loved ones and on social media (tagging me is always appreciated). For commercial use or competitions, you need my written consent.

I remain the author of the photos. I only publish your photos on my website or social media if you've given your consent in the contract, and you can withdraw it at any time.

In case of disagreement

Let's talk first, simply: most issues can be sorted out with a message. Send me your complaint in writing at contact@lenamaruitte-photographie.com, and together we'll look for an amicable solution.

If we can't find a solution, you can use a consumer mediation procedure free of charge, within one year of your written complaint, with:

• CM2C, 49 rue de Ponthieu, 75008 Paris, France
• Phone: +33 1 89 47 00 14
• Email: litiges@cm2c.net
• Website: www.cm2c.net/declarer-un-litige.php

These terms are governed by French law.